Lenovo OTP is a two-factor authentication App for Lenovo employees and contractors. When you login Lenovo enterprise applications including the Outlook Web App, in addition to your ITCode and the password, you must input the OTP code which displayed on Lenovo OTP App.
Imagine this scenario: you can’t access to your account and the content! When someone with a bad motive to steal your password, they can make you unable to access your account even:
(1)Read (or delete) all of your e-mails, contacts, photos, etc
(2)Send spam or harmful e-mails to your contacts
(3)Use your account information to reset your other accounts’ (such as bank account, shopping account) password
Any of the following actions can let you face the risk of password lost:
(1)Use the same password on multiple websites
(2)Download software from the Internet
(3)Click the links in the e-mail
Lenovo OTP can prevent your devices from threats. Others can do nothing even if they know your password.
VPN, my.lenovo.com, mail.lenovo.com(OWA) and Internet facing applications integrating with ADFS federal authentication have enabled Lenovo OTP.
First you should download and install the Lenovo OTP App on your phone or Windows PC, then register it. After registration, you will be able to get the OTP Code from the App at any time.
The OTP Code is a 6-digit number, which is generated by Lenovo OTP and change once per minute. Compared with the traditional static password (such as AD account), security has been greatly improved. OTP technology is considered to be the best practice to solve the password security problems and is usually enabled on an important systems.
Lenovo OTP supports Android phone, iPhone, and Windows PC. You can choose any platform to install it.
You can use your AD account + password + SMS verification code to register. We recommend you to use this method, because the registration process is more efficient and simple. You can also use the AD account + password + employee number to register.
Employees, Vendors and Contractors, can all use Lenovo OTP. It requires your AD account + password + SMS verification code to register and is recommended for all users.
You can install and register Lenovo OTP on multiple devices without limitation. But in consideration of the security, only the last successful registered device is valid. The OTP code on the devices which you registered before will not be valid.
If you never change your device, you need only register once.
You only need to be connected to the network when you register the Lenovo OTP App. After completing the registration, Lenovo OTP can work off-line.
When you register the Lenovo OTP App, you will receive the SMS verification code in one minute. If you don’t receive in one minute, you can click the retry button to send the text again.
Yes, the Lenovo OTP supports sending SMS verification code to more than 100 countries around the world.
You just need to download and re-register on the new device. The old equipment will be invalid automatically.
Lenovo OTP will generate a dynamic password that only belongs to you. During the registration process, it will let you set a gesture password which is used to protect Lenovo OTP. When you re-open Lenovo OTP, you need to draw this gesture password.
If you forget the gesture password, you have to log off and re-register your OTP. Then you can use it as usual.
Please try the following steps:
A Wait for a minute and try again after the dynamic password is refreshed.
B Close Lenovo OTP, then re-open it and try again.
C Log off, then re-register Lenovo OTP.
If all of the methods still cannot work, please contact ITSupport. They will help you solve the problem.
Lenovo OTP is an App for Lenovo employees and contractors. According to the policy of Apple Inc, the ‘in-house’ application should be distributed by the enterprise. And also for this reason, you need to trust developers on your phone after the installation. Please refer the App download page for the operation process.
According to the Lenovo security policy, if there are too many failure attempts in a short-time the system will lock your OTP account for five minutes. After five minutes, your OTP account will be unlocked automatically. You can wait five minutes and try again.
Lenovo OTP requires the serial number of your device which be used as a factor to calculate the dynamic code. In addition, Lenovo OTP will not collect any personal information.
Lenovo OTP requires reading the device information. If you use the employee number to register, please allow Lenovo OTP to use your phone's camera.
The system will automatically send a notification e-mail to your company mailbox after you register, cancel or account lock. If this is not your operation, please contact IT Support for help.
The OTP system ties the ITcode (function ID or personal ID) not the person to generate the dynamic password. For this condition, please kindly contact the OTP team (nac@lenovo.com) to identify a solution.